Question 1

What is heysimone.ca?

Accepted Answer

heysimone.ca is a Quebec platform for families helping an aging parent stay at home. You find verified providers in Montreal, on the South Shore and the North Shore, book and pay online, and keep the invoices you need for the home-support tax credit.

Question 2

How do I know I can trust the person coming into my home, or into the home of someone I love?

Accepted Answer

Every provider is checked before they appear: identity confirmed, criminal record check, and qualifications or certifications confirmed where they apply. And on arrival, every visit has its own code: your provider gives it to you at the door, so you know it is the right person before you open.

Question 3

How is quality kept up over time?

Accepted Answer

After every visit, the senior or the family rates the service. Those ratings feed the heysimone quality standard: to stay listed on the platform, a provider has to keep meeting it. Our algorithm makes sure the providers you are offered are the ones who do.

Question 4

Are visits insured?

Accepted Answer

heysimone.ca is a matching platform and does not insure visits. Every provider is an independent self-employed worker, and the agreement they accept requires them to take out their own civil liability insurance before their first visit and to keep it in force. You can ask them for proof of it before you confirm a visit.

Question 5

What does it cost, and are there hidden fees?

Accepted Answer

Every provider posts their rate up front. Before you book, you see exactly what you will pay: the rate, the platform fee, the transaction fee, applicable taxes and an estimate of the cost after the tax credit. No hidden fees. The amount is charged 48 hours before the visit, or on acceptance if it is less than 48 hours away, and held safely: the funds are transferred to the provider only once the service has been confirmed, generally within 3 business days following the visit.

Question 6

Will I qualify for the Tax Credit for Home-Support Services for Seniors?

Accepted Answer

If the person being helped is 70 or over and lives in Quebec, several services qualify for the credit (up to 40% in 2026). heysimone gathers your invoices into an annual statement, ready for your return. What you are eligible for exactly depends on your situation: this is not tax advice.

Question 7

Is heysimone an agency?

Accepted Answer

No. heysimone is a platform that connects families with independent self-employed providers. We are not a substitute for a healthcare professional. Providers may be qualified professionals, or community members offering their time and their help.

Question 8

Can I cancel a visit, or change provider if we do not click?

Accepted Answer

Yes. A visit can be cancelled free of charge up to 24 hours before the scheduled time (after that, a cancellation fee applies). And if the arrangement does not suit you, you stay free: stop a recurring booking at any time, pick another provider from the directory, or ask our team for advice: we will help you find the right person.

Question 9

Can a client become a provider (and the other way around)?

Accepted Answer

Yes. You have a single heysimone account: you can receive help (for yourself or for someone you love) and offer it as a provider at the same time. You move from one space to the other whenever you like, without creating a second account. Handy if you need services at some times and want to give them at others.

Home care and support for seniors.

Providers you can trust

Finding help, in 4 steps.

Tell us what you need

Choose your provider

Book your visit

Get a visit report

Payments and invoices: all automatic.

Providers who are verified before they come into your home.

Phone interview

Identity verified

Background verified

Certifications confirmed

Does helping seniors sound like you?

Every service you can book.

Home support

Company and presence

Housekeeping

Meal preparation

Yard work

Errands and delivery

Handyperson

Pet care help

Technology help

Administrative assistant

Accompaniment and transport

Hair and beauty

Home care

Personal hygiene

Convalescence and coming home

Nursing care

Practical nursing care

Health and wellness

Finally, an easy way
to find help to grow old
at home.

What people ask us most.

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