Provider agreement

1. Purpose and self-employed status

This agreement governs the relationship between you (the "provider") and heysimone.ca when you activate the provider side of your account. By activating it, you acknowledge that you have read, understood and accepted all of these terms, in addition to the platform’s general Terms of use.

You act as an independent self-employed worker (or as a business), on your own account. heysimone.ca is not your employer, nor a principal, nor a placement agency within the meaning of the applicable Quebec and Canadian laws. heysimone.ca does not direct your work, does not set your rates and is not a party to the visits you carry out for Families.

You alone are responsible for the quality and safety of the services you deliver, and heysimone.ca does not guarantee the quality of your services.

2. Monthly membership

Access to the provider side is offered as a monthly membership of $9.95 (plus taxes where applicable), payable each month with the payment method on file in your account. An annual plan at a reduced rate may be offered; if it is, its terms are shown at the time of purchase.

First three months free: the membership is free for the first 3 months of each provider, counted from the official launch of the platform or, if it comes later, from their acceptance of this agreement. The membership of $9.95 per month applies from the 4th month on.

The membership renews automatically each month for as long as the provider side of your account stays active. You may turn off the renewal at any time from your account; the membership then stays valid until the end of the period already paid for.

3. Verification fee

To obtain and keep the "Verified heysimone.ca" mark, a verification fee applies, as a single payment due when your account is created. The amount in force is shown at the time of payment, and you undertake to pay that amount to heysimone.ca when you register.

This fee covers the identity and criminal-record check carried out by an accredited firm. heysimone.ca also runs random and periodic checks on its providers, and may require a new verification at any time. You undertake to notify heysimone.ca without delay of any charge, indictment or conviction, or of any other change in your criminal record status arising after you registered. The verification program is set out in detail in the Terms of use.

You are responsible for the accuracy of the documents and declarations you submit to us, and you undertake to indemnify heysimone.ca and hold it harmless against any claim arising from false, falsified, expired or misleading documents.

The "Verified heysimone.ca" mark may be withdrawn or suspended at any time, without notice, following a report, a reasonable doubt of non-compliance or the expiry of documents. Every provider who does not hold this mark, or no longer holds it, is clearly identified as such on their profile.

heysimone.ca has the right to require the "Verified heysimone.ca" attestation to be renewed periodically, to ask for additional documents and to run a new check of the provider’s background and qualifications. The fees for renewing the attestation required by heysimone.ca, if any, will be billed to the provider, who undertakes to pay them.

4. Non-circumvention of the platform

Any relationship begun through heysimone.ca must continue on the platform. You undertake NOT to circumvent heysimone.ca — that is, not to arrange, schedule, invoice or collect payment for services directly, off the platform, with a Family or a senior met through heysimone.ca, in order to avoid the platform fee.

This obligation applies for the entire term of your account and for a period of twenty-four (24) months following the last contact established, through the platform, with a given Family or senior.

Circumvention directly harms the platform that makes the match possible (verification, safety, payments, support). In the event of a breach, heysimone.ca may, at its discretion and in accordance with the applicable laws: suspend or terminate your access, withdraw the "Verified" mark, and claim the platform fees evaded, without prejudice to any other remedy.

5. Payments and payouts

Payments pass through our payment provider (Stripe Connect). You must complete your Stripe setup before you can accept visits and receive your payouts.

Your services are invoiced by heysimone.ca, which charges, on top of your rate, a platform fee whose percentage varies according to the provider’s level of activity. The GST and the QST apply to that platform fee and appear on the invoice issued to the Family.

You receive 100% of your hourly rate for the time actually worked. The funds are generally transferred within 3 business days following the end of the visit. The first transfer can take up to 7 business days. A further delay is possible if the Family’s payment is late or a report is under review.

6. Tax obligations

As a self-employed worker (or independent business), you alone are responsible for your tax obligations: reporting your income and, where it applies, registering for, collecting and remitting the GST and the QST on the services you deliver to Families. heysimone.ca neither collects nor remits those taxes on your behalf. You must, however, supply your tax numbers to heysimone.ca for the purpose of invoicing Families.

heysimone.ca makes statements of your transactions available to you to make your bookkeeping easier, without this amounting to tax advice.

7. Your commitments

You declare that you are at least 18 years old. You undertake to: supply accurate and up-to-date information; deliver your services with competence, diligence and respect; respect the dignity, safety and privacy of seniors and the people close to them; hold the qualifications required for the regulated services you declare you offer; and comply with all applicable laws.

You further undertake to take out, before your first visit, civil liability insurance suited to the services you offer, and to keep it in force for the whole time you are registered. You also undertake to register for the GST and QST files and to stay registered for the whole time you are registered.

As a self-employed worker, you remain responsible for the services you offer and for their proper delivery. heysimone.ca acts as a technological intermediary that connects people, and does not take part in carrying out the visits.

You attest that you have no criminal record incompatible with the services offered, and you undertake to notify heysimone.ca without delay of any change in your criminal record status (see section 3).

8. Cancellation, absence and conduct

A late cancellation on your part, an absence (a "no-show") or conduct that does not comply may lead to your invoice going unpaid, to lower visibility, or to the suspension or withdrawal of the "Verified" mark, according to the platform’s settings.

heysimone.ca may, at its discretion and in accordance with the applicable laws, suspend or withdraw your access to the provider side in the event of a report, a breach, fraud, non-compliance or a risk to Families.

The Family may, at its sole discretion and without having to give a reason, cancel a scheduled visit of the provider or ask for a change of provider at any time.

If the cancellation is made less than 24 hours before the scheduled start of the visit, a cancellation fee equal to 50% of the total amount of the visit is retained by heysimone.ca, and the provider will receive their proportionate share of that amount. The provider undertakes to claim no further sum in respect of that cancelled visit, either from the Family or from heysimone.ca.

9. Termination

You may deactivate the provider side of your account at any time from your account; your account (the family side) stays active. Amounts owing (deferred fees, visits in progress) remain payable.

Membership and verification fees already paid are not refundable, except where a mandatory provision of the law requires otherwise.

10. Use of profile information for promotion

By creating a profile on heysimone.ca, the provider expressly consents to heysimone.ca using the public information on that profile, including their first name, city, services, hourly rate and profile photo, in promotion, advertising and marketing activities for the platform, in particular on social media, in digital advertising campaigns and in communications addressed to Families.

That use is limited to presenting the provider as a member of the heysimone.ca community, and may in no case misrepresent their statements, opinions or affiliations.

The provider may withdraw this consent at any time by sending a written request to info@heysimone.ca. heysimone.ca will stop using their information for promotional purposes within a reasonable time after receiving the request, without this affecting material already published.

11. Liability and governing law

To the fullest extent permitted by law, heysimone.ca disclaims all liability for the acts, omissions or fault of providers and for damage resulting from the services delivered. This agreement supplements the Terms of use and the Privacy and security policy, which apply in full.

This agreement is governed by the laws of Quebec and by the applicable Canadian laws. The Parties declare that only the courts of competent jurisdiction in the judicial district of Montréal have jurisdiction to hear any dispute between the provider and heysimone.ca.